At Laaddo, we strive to offer you the best quality products and a hassle-free shopping experience. However, in rare cases where something goes wrong, we’re here to help you through our exchange process.

Please read our Exchange & Return Policy carefully:

Returns & Exchanges Are Accepted ONLY If:

  • The product you received is damaged or defective.

  • You have a complete parcel opening video from the moment you start unwrapping the package till the damage is clearly visible and claimed in the video.

  • The request is raised within 24 hours of delivery.

  • We will deliver the replacement/exchange within 8–10 working days. There is no refund.

Returns/Exchanges Are Not Applicable In These Cases:

  • No unboxing video is provided.

  • The video starts after the product is already opened.

  • The damage is not clearly visible in the video or not claimed during recording.

  • Size, design, or color preferences — as we deal in wholesale imitation jewellery, cosmetics, and hair accessories, no returns are allowed for change of mind.

How to Request an Exchange:

  1. Record a full unedited video while opening the parcel.

  2. Clearly show the damage in the same video.

  3. Email us the video and your order details at vinayakjewelery@gmail.com within 24 hours of receiving the parcel.

  4. Once approved, we will ship a replacement product. No cash refund is applicable.

Please Note:

  • We do not accept returns for used products.

  • Return shipping costs (if applicable) will be borne by the customer unless it’s our mistake.

  • We reserve the right to approve or reject any exchange request based on the provided evidence.

For any concerns, reach out to us at:

vinayakjewelery@gmail.com

Thank you for shopping with Laaddo!